Returns and cancellations
At Moon Fast Limited, customer satisfaction is important to us. Please read our Returns and Cancellations Policy carefully before placing an order.
Company Details
Moon Fast Limited
108A Upper Tooting Road
London, SW17 7EN
Email: admin@moonfast.co.uk
Phone: +44 78630 33865
Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it can no longer be cancelled and will be subject to our return process.
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
* The item must be unused and in its original condition.
* The product must be returned in its original packaging.
* Proof of purchase may be required.
Certain products may not be eligible for return due to hygiene, safety, or manufacturer restrictions.
Return Process
To initiate a return, please contact our support team with your order details.
Once your return request is approved, instructions will be provided for returning the item.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refunds
After the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping charges are generally non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photographs or additional information to help resolve the issue quickly.
Exchanges
Exchanges may be available depending on product availability. Please contact us before returning an item for exchange.
Contact Us
For any questions regarding returns, cancellations, or refunds, please contact:
Moon Fast Limited
Email: admin@moonfast.co.uk
Phone: +44 78630 33865
We are committed to providing a fair and efficient resolution for all customer inquiries.